Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Times
- Singapore: 5–10 business days
- United States: 10–18 business days
- Canada: 12–20 business days
- Other international destinations: 14–25 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors outside our control.
Shipping Carriers We ship via trusted international carriers. Tracking information will be provided via email once your order has been dispatched.
Discreet Packaging All undertone™ orders are shipped in plain, unmarked packaging with no reference to the product contents on the outside — for your complete privacy.
Customs & Duties International orders may be subject to customs duties and import taxes levied by the destination country. These charges are the responsibility of the recipient. undertone™ is not responsible for delays caused by customs.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at hello@wearundertone.com and we will investigate with the carrier on your behalf.